COFFEE PRODUCTS

Due to its perishable nature, we are unable to accept returns on coffee purchased. However, our utmost priority is your satisfaction with your purchase. If any issues arise with your coffee or errors in your order, please reach out to us within 14 days of delivery. We are available to assist you with finding something you'll love or issuing a refund.

WEARABLES

We are happy to accept returns or exchanges for defective or unworn clothing. If you could provide a photo of the damaged product(s). Unfortunately, we can't take back items that have been washed or worn. To ensure a smooth transaction, please return or exchange your items within 14 days of purchase and remember that clothing bought online can always be exchanged in person. Shipping fees may apply.

NON-COFFEE ITEMS

We want to make sure you're completely satisfied with your purchase! That's why we welcome returns or exchanges for defective or damaged items. In the rare case that your gear arrives faulty or damaged, we'll make it right. Please provide us with a photo of the defective or damaged goods.

Please note that we can't accept returns for used gear that works fine. If you need to return or exchange a gear item (excluding coffee), kindly do so within 14 days of purchase, and remember that it can always be exchanged in person. We're always here to help with any questions or concerns!

HOLIDAY PRE-ORDERS

Please note that if you are unable to pick up your pre-order before closing time, your card will still be charged, and no refunds will be provided. Given the perishable nature of our products, we are not liable for the condition or quality of any pastries left unclaimed for more than 24 hours. However, we understand that unforeseen circumstances may arise. If you’re unable to make it to your scheduled pickup, as a courtesy, we can hold your order until the following morning, provided we are open for business. Any unadorned orders will be generously donated to our partners at The Long Beach Rescue Mission. We greatly appreciate your cooperation.